Scheduling Specialist for Hospitality Company

Company Details

Landmark Hospitality is a leader in the hospitality industry, who owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House at Stirling Ridge, the Ryland Inn, and the Boat House at Mercer Lake in New Jersey as well as Hotel Du Village and the Logan Inn in Pennsylvania. Landmark Hospitality specializes in upscale restaurants, event spaces and boutique hotels is growing and has exciting opportunities available for the right individuals.

We are seeking a passionate individual who is dedicated to customer service and enjoys working in an upbeat, fast-paced environment.

As a Scheduling Specialist, you will be establishing expectations and leading phone and email conversations to ultimately help the guest find value in booking tours at our properties for their next special event. The ideal candidate will demonstrate the ability to multitask efficiently, possess a positive attitude, attention to detail, an innate sense of accountability, flexibility, and be able to comfortably navigate a technical environment.

This position is based out of our Home Base Offices in Plainfield, NJ. In addition to a competitive hourly pay, there is commission associated with this role.

Key Requirements

  • Excellent written and verbal communication skills
  • Must be comfortable speaking on the phone with potential clients.
  • Scheduling and confirming appointments for multiple venues, and inputing customer data into company systems.
  • Minimum 2-year experience in a customer service role.
  • Experience supporting customers via phone, email, and chat.
  • Thrives in a team setting while also able to self-manage and work independently in a fast-paced environment
  • Efficient time management including the ability to multitask, organize, and prioritize
  • Able to research and grasp information across multiple tools while speaking with guests

Preferred Qualifications

  • Call Center experience
  • Heavy Data Entry experience
  • Experience in Hospitality/Service Industry

Landmark Hospitality is an Equal Opportunity Employer.

www.landmarkhospitality.com

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • 401(k)
  • Employee discount
  • Health insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Commission pay

Ability to commute/relocate:

  • Plainfield, NJ 07060: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 2 years (Preferred)

Work Location: One location

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