Server

Company Details

Who we are…

Soho House & Co is a collection of members’ clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada and Europe, with new openings planned for all global regions, with the addition of Asia in 2019.

The vibe…

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.

The venue…

Our first location in North America in Manhattan’s Meatpacking District. A converted warehouse consisting of 44 bedrooms, Drawing Room, Club Bar, Vinyl Room, Pantry Bar, Restaurant, Screening Room, Rooftop with Swimming Pool, 44-seat Screening Room and Cowshed spa.

The team…

The F&B / Floor team reports to the Food & Beverage Management team and the General Manager. The team is comprised of problem solvers who are approachable and passionate about providing rememberable experiences through food, drink and culture. They are adaptable, team players who thrive in fast paced environments and proactively take ownership of delivering results and humbly providing rememberable experiences.

The role…

At Soho House, a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

  • Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
  • Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
  • Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
  • Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
  • Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
  • Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
  • Assist runners and bussers when possible with expo and service bar tickets to support all table orders
  • Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
  • Complete all check out reports at the end of each shift and have it double checked and signed by management
  • Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

  • Minimum of 2+ years’ experience in similar capacity
  • Must be at least 18 years of age
  • Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
  • Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
  • Must be able to demonstrate competency as outlined in the training schedule and Club School
  • Must be able to work flexible shifts and schedules, including weekends and holidays as needed
  • Ability to take direction, work in a team environment and autonomously
  • Tips certified and POS knowledge

Physical Requirements

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to make periodical fast paced movements are required to go from one part of the property to others.
  • Must be able to move, pull, carry or lift at least 20 pounds.
  • Must be able to occasionally kneel, bend, crouch and climb is required.
  • Must be able to perform physical activities such as lifting, cleaning, and stooping.
  • Must be able to stand, walk, lift, and bend for long periods of time.
  • Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

We have the perks…

Soho House offers competitive compensation packages that feature global benefits and perks. We pride ourselves on our training to development options for the technical and managerial skills necessary to grow a career.

The Basics:

  • Medical, Dental, Vision Health Care Coverage
  • Soho House Membership
  • 401K with a company match
  • Paid Time Off (Sick Days + Vacation Days)
  • Pet Insurance
  • Brand Discounts at Cowshed Spa, Soho Home & Restaurants
  • Parental Leave (12-26 weeks, pending tenure)

The Extras:

  • Soho Impact: Making positive change through mentoring, apprenticeship, outreach & sustainability
  • Learning & Development: An extensive range of courses are available for all
  • Cookhouse & House Tonic: Business Focused trips, trainings, and events available for all
  • Team Events: Events to build relationships at work (Fitness class, Cinema Screenings and more)

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach with recruitment. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to hire, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, or anyone else that could bring diverse perspective to our business.

Job Type: Full-time

Pay: $14.00 per hour

Schedule:

  • Weekend availability

Ability to commute/relocate:

  • New York, NY 10002: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Full Service Servers: 1 year (Preferred)
  • Restaurant experience: 1 year (Preferred)

Work Location: One location

To apply for this job please visit www.indeed.com.