Solar Operations Manager

Company Details

Solarm, Inc.

Solarm is hiring for an experienced Solar Operations Manager.

The Solar Operations Manager is responsible for field related operation success. Liaison between engineering, warehouse, sales and field departments in order to deliver the best customer experience. The Operations Manager will also support the project management team.

TASKS FOR SUCCESS:

  • Manage – Installation, inspections, Service calendars, and field techs
  • Manage – Service requests and service visits
  • Manage – Solar design with customers and address questions
  • Manage – Warehouse and field operations with 25 solar, roofing and battery crews
  • Solve customer issues related to the field
  • Solve nonstandard issues with ESR and plan checkers
  • Report KPIs and metrics
  • Lead, manage and train field and operation personal

SKILLS FOR SUCCESS:

  • Detailed skills on residential and commercial solar projects process
  • Experienced with cities and utilities for solar projects
  • Customer service, management
  • Follow up skills, meeting deadlines
  • Preventative measure and mandatory meeting calendar
  • Process-driven, long term solutions drove
  • Not based on short term solutions
  • Be available for high-level discussions and innovations with the management team
  • Digital Savvy – MS Office, Adobe, DocuSign, Google Suite, Panda Docs, CRM tools, Mapping tools, online solar platforms – All these tools are created to improve time management, closing ratio and a number of sales. It is an essential requirement to be digital-savvy.

JOB REQUIREMENTS

  • Minimum 5 years of experience in the residential solar industry
  • Have reporting and managerial skills
  • Experience managing and training in a process-driven environment

COMPENSATION

  • Base salary
  • Health benefits
  • Paid time off/sick pay
  • Bonuses based on KPI

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