Spanish English Bilingual Medical Receptionist

Company Details

Atlanta Pediatric Therapy/Applied Pediatrics

Overview:

We are looking for a Full-time Medical Receptionist. Our rapidly growing, fast-paced Pediatric Therapy Outpatient facility located in the Atlanta-Doraville area is looking for Bilingual (Fluent in Spanish and English) professional Medical Receptionists to join our team. The ideal candidate has relevant experience in a medical office environment and is looking for professional growth.

Job Description:

  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
  • Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient electronic records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing and collecting.
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.

Position Schedule: MUST BE ABLE TO WORK SCHEDULE BELOW

Full-time

40 hours per week 10:30am-7pm, (M-TH) Fridays 9am-5:30pm and rotating Saturdays (a minimum of 2 Saturdays per month) 7:30am-3pm.

*As a full-time employee you will receive full benefits!

Benefits include:

Medical, Vision, Dental and Supplemental

Paid Time Off

401K

Health Savings Plan

Life Insurance

Accident Insurance

Cancer Insurance

Critical Illness Insurance

Pay: $16

Daily Tasks:

Specific Duties:

  • Places phone calls to patient families to collect medical history, schedule preferences, and other necessary information
  • Cultivates and maintains strong partnerships with other healthcare providers to support referral business
  • Faxing prescription requests and collecting patient documents from pediatricians
  • Obtains and records all new patient information
  • Requests relevant documentation from pediatricians, psychologists, schools, and parents
  • Contacts insurance companies to ensure prior approval requirements are met
  • Schedules new patients for evaluations and first time visits
  • Translates for therapy treatment sessions and assessments
  • Precisely records data in EMR software

Qualifications:

  • Must be bilingual (fluent in Spanish and English) ; both verbal and written skills are required
  • Excellent verbal and written communication skills; ability to effectively communicate via telephone, email, and in person with different audiences
  • Expert relationship builder and customer service skills, building sustainable relationships of trust through open and interactive communication
  • Strong attention to detail; ability to achieve thoroughness and accuracy when accomplishing all tasks
  • Active problem solver; ability to identify issues and create immediate resolutions without oversight
  • Possess (or willing to learn) full knowledge of HIPAA guidelines and current federal/state laws regarding release of health information and confidentiality
  • Some college preferred; 1-4 years
  • Drug-free environment
  • Must past background check

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Uniform allowance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Weekend availability

COVID-19 considerations:
To keep our employees as safe as possible all patients are required to wear masks. In addition, we provide: masks, face shields, gloves, and temperature check stations at office entry. Plastic barriers have been installed to separate each working area.

Experience:

  • Customer service: 1 year (Required)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Required)

Work Location: One location

To apply for this job please visit www.indeed.com.