TECHNICAL SUPPORT SPECIALIST – LEVEL I
What We Do at Omnique:
Omnique is a web-based shop management software company delivering the best value in technology and utility to auto shops around the country. Omnique targets sophisticated shop managers that are part of independent dealer groups delivering advanced integrations, customization & best in class customer support.
The Ideal Match for Our Team:
2-3 years customer service experience preferably (but not limited to) auto industry
Excellent verbal, written and interpersonal communication skills
Aptitude for technical troubleshooting
Utilizes critical thinking skills to seek solutions for non-scripted problems that customers encounter
Engages all communication styles & adapts to customer needs
Speaks with authority & confidence while training new concepts
Hardworking but with a sense of humor and ability to have fun!
Handle inbound customer requests dealing with billing, account maintenance & basic tech support (45% calls / 55% chat)
Setup shop configurations within our proprietary system
Maintain customer data & service history via Salesforce
Provide training for newly onboarded customers
Create support documents for customer facing knowledge center
Seek feedback from customers regarding their experience using Omnique
Full-time position, M-F 8:00-5:00 MT with rotating “on-call” shift once/month
What Comes With It:
Competitive base salary
Paid time off – we want you to have plenty of time to recharge!
Opportunities for leadership and career growth
Health benefits provided
Work from home option available
Fun company socials in the Denver area!
Remote or In-Person
If you get a kick out of solving problems and enjoy helping others, then you might be our perfect fit!
Please review our website at www.omnique.com then submit your resume. We can’t wait to meet you!
To apply for this job please visit www.indeed.com.