Technical Support Specialist – Omnique

Company Details

Omnique

TECHNICAL SUPPORT SPECIALIST – LEVEL I

What We Do at Omnique:

Omnique is a web-based shop management software company delivering the best value in technology and utility to auto shops around the country. Omnique targets sophisticated shop managers that are part of independent dealer groups delivering advanced integrations, customization & best in class customer support.

The Ideal Match for Our Team:

  • 2-3 years customer service experience preferably (but not limited to) auto industry

  • Excellent verbal, written and interpersonal communication skills

  • Aptitude for technical troubleshooting

  • Utilizes critical thinking skills to seek solutions for non-scripted problems that customers encounter

  • Engages all communication styles & adapts to customer needs

  • Speaks with authority & confidence while training new concepts

  • Hardworking but with a sense of humor and ability to have fun!

Job Snapshot:

  • Handle inbound customer requests dealing with billing, account maintenance & basic tech support (45% calls / 55% chat)

  • Setup shop configurations within our proprietary system

  • Maintain customer data & service history via Salesforce

  • Provide training for newly onboarded customers

  • Create support documents for customer facing knowledge center

  • Seek feedback from customers regarding their experience using Omnique

  • Full-time position, M-F 8:00-5:00 MT with rotating “on-call” shift once/month

What Comes With It:

  • Competitive base salary

  • Paid time off – we want you to have plenty of time to recharge!

  • Opportunities for leadership and career growth

  • Health benefits provided

  • 401K Match

  • Work from home option available

  • Fun company socials in the Denver area!

  • Remote or In-Person

If you get a kick out of solving problems and enjoy helping others, then you might be our perfect fit!

Please review our website at www.omnique.com then submit your resume. We can’t wait to meet you!

To apply for this job please visit www.indeed.com.