UPS Ramp Training Supervisor

Company Details

Swissport

Job Summary

The Training Supervisor is responsible to train, monitor and evaluate performance of employees for the UPS Ramp Account, while ensuring company and customer service standards and policies are met.

Job Responsibilities

Conduct initial training

Schedule and perform recurrent training

Audit and evaluate operations/colleagues for compliance

Maintain training files/records of all ramp employees with compliance to Airport Authority rules and regulations

Perform Quality Assurance function, as required

Provide direction to Quality Control personnel with regards to training related matters

Administer customer audits

Develop training material and establish training programs as per standards

Prepare examinations and progress reports for initial and recurrent training programs

Monitor and evaluate performance of all ramp employees

Prepare and complete evaluations for all ramp employees

Knowledge and understanding of the current collective agreement

Performs related duties as assigned

Qualifications and Competencies

High School Diploma or equivalent

Minimum of three (3) years’ experience

Minimum of 1 year classroom instruction experience or 3 years On the Job (OJT) Trainer experience

Knowledge of ramp procedures

Be able to pass security clearance (criminal background check)

Possess a valid driver’s license

Obtain and maintain a valid airport RAIC and AVOP designation

Supervisory experience in leading and directing large work groups, and evaluating performance, (unionized environment would be an asset)

Computer systems: Microsoft Office (Word, Excel, PowerPoint, Microsoft Access) and graphic programs

Excellent verbal and written communication skills

Excellent organizational skills, professionalism, and autonomy

Sense of leadership, diplomacy, and team spirit

Flexible to work various shifts (days, evenings, nights, weekends, and holidays)

Be comfortable operating large equipment, working from an elevated platform at height, during inclement weather

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

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